All orders for "in stock" items received before midnight each Wednesday go out Thursday from our warehouse in Montreal, Canada. In order to keep shipping costs to a minimum (for your behalf!!) we use Canada Post for all local, national and international shipments.If you chose "airmail" there is no tracking # and please be advised that you will not receive a follow up e-mail from Canada post. All other shipments include insurance and a delivery confirmation number (* this simple tracking system is updated twice on Canadapost's website, once to show they have received the package from us and once so we know you got your goods!) If you would like more comprehensive tracking information a premium service such as Fed Ex or Purolator will need to be used, please e-mail us for details. Delivery times vary greatly between 3 days (local) and 7-24 days (International) USA major City destinations average out at about 12 business days......We'd be happy to arrange alternate shipping arrangements if you are happy to pay a premium, please e-mail us prior to ordering here
You are responsible for your country's customs and taxes applied on imported items. We will not mark an item as a "Gift" on a package's Customs Form, nor misrepresent the product in the Customs Declaration Form.
if the received product is subject to a manufacturing defect, a valid RMA# is required for return. Please e-mail us here within 3 days of delivery to be issued one.
If the product you received is different to that which you ordered, a valid RMA# is required for return. Please e-mail us here within 3 days of delivery to be issued one.
We take pride in the quality of materials and level of workmanship that goes in to each of our products.If you are truly unsatisfied with the products performance/quality please e-mail here with your concerns.
RETURNS WILL NOT BE ACCEPTED WITHOUT A VALID RMA# WRITTEN CLEARLY ON THE BOX.
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